General terms

The general terms and conditions of the online store are owned by ONET DIGITAL, trgovina in storitve, d.o.o. and are compiled in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international codes for electronic commerce.

The General Terms and Conditions deal with the operation of the online store, user rights and the business relationship between the provider and the customer. By using the online store, you agree to all of the following sales terms.

Company information

Company name: ONET DIGITAL, trgovina in storitve, d.o.o.

Company address: Igriška 32, 1235 Radomlje

Phone Number: 070 433 233

Web page:

E-mail address: [email protected]

ID: SI59917936

VAT payer: DA

Establishment information

date of registration with the registration authority: 2.8.2017

registration authority: AJPES, izpostava Ljubljana

(summary of legislation)

The online store (hereinafter referred to as the “online store”) is operated by ONET DIGITAL, trgovina in storitve, d.o.o. (hereinafter referred to as the “provider”).

The provider undertakes to always provide the buyer with the following information:

a) the identity of the company (name and registered office, register number),

b) contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),

c) the essential characteristics of the goods or services (including after-sales services and guarantees),

d) availability of items (any item or service offered on the website should be available within a reasonable time),

e) conditions of delivery of items or execution of the service (method, place and time of delivery),

f) all prices must be clearly and unambiguously set and it must be clearly indicated whether they already include taxes and transport costs,

g) method of payment and delivery,

h) time validity of the offer,

i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the buyer to return the item,

j) an explanation of the complaint procedure, including all details of the contact person or customer service.

f.) acquaintance with liability for factual errors


Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above methods of payment, under the above conditions. Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will go to mutual satisfaction.

All prices are in euros and include VAT. The provider reserves the right to daily price changes, unless otherwise stated.

The prices listed on the website do not include postage costs.

Validity of the special offer

The validity periods of the special offer are stated next to the special offer itself.

Purchase process, payment and acceptance of goods

The customer chooses the type, size of the product and quantity. Before placing an order, it reviews the shopping cart, makes any corrections and confirms the order. After confirming the purchase, the user is shown an invoice, which is printed and saved until the goods are received. The provider sends the ordered products with GLS Slovenia as a redemption shipment..

The prices listed on the website do not include postage, for purchases over 50 EUR, postage is free. If all ordered products are not delivered in one shipment, the costs of subsequent shipping are covered by the provider. The user / buyer pays the purchase price upon receipt of the shipment. If the buyer is not at home when the postman visits, he receives a notice of the shipment, which he picks up at his post office within 14 days.

Right of withdrawal from the purchase, return of goods

The consumer has the right to inform the company within 14 days of receiving the goods (to the contact e-mail address [email protected] that he withdraws from the contract without having to give a reason for his decision. The only cost borne by the consumer in connection with Withdrawal from the contract is the cost of returning the goods.The goods must be returned to the seller no later than 14 days from the notice of withdrawal from the contract (purchase). The company shall return the payment received by the same means of payment as used by the consumer, unless the payer settles the amount in cash to the courier of the delivery service.All payments received by the seller from the delivery service are made through a transaction account, so the seller undertakes to refund the purchase price through the transaction account as soon as possible and no later than 14 days from the refund made.

Refunds will be made as soon as possible and no later than within 14 days of receipt of the notice of withdrawal. The return of the received goods to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.

The product contract withdrawal form is available here.

In sales contracts, the company may withhold the refund of payments received until the returned goods are accepted or until the consumer provides proof that the goods have been returned, unless the company offers the option to take over the returned goods itself.

The withdrawal form can be found at the link tukaj


Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. The warranty periods are stated on the warranty cards or on the invoice. Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the provider, who will provide up-to-date information.

Real Error

The consumer can claim defects in the purchased goods from the warranty or from the factual defect, as provided by the Consumer Protection Act – ZVPOt.

The consumer, who has correctly informed the seller of the defect, has the right to require the seller to:

Rectify the defect in the goods, or

Returns part of the amount paid in proportion to the error, or

Replace defective goods with new faultless goods, or

– returns the amount paid.

In any case, the consumer also has the right to demand compensation from the seller, and in particular reimbursement of costs of materials, spare parts, labor, transfer and transport of products arising from the fulfillment of obligations under the previous paragraph of this article.

The consumer’s rights referred to in the first paragraph shall expire two years from the day on which he informed the seller of the material defect.

Return of damaged shipment

If you notice that the item or package is physically damaged, the content is missing or shows signs of opening, you must initiate a complaint procedure with GLS Slovenia. You do this by bringing the package to the post office that delivered the package to you and reminding the postal staff that the Damaged Shipment Report form must be completed, which you then also sign. Together with GLS, we will make sure that the complaint is resolved in the shortest possible time.

Delivery time

Delivery time is expressed in the number of working days – in working days. For products in stock, the delivery time is 4-7 working days after receipt of the order. In the case of payment on a bank account, the delivery period begins on the first working day after receipt of the confirmation of payment. If the delivery time is longer for the ordered product, the provider sends the user / buyer an electronic notification of the estimated possible delivery time. The provider reserves the right to limit or stop the sale of certain or even all products for a definite or indefinite period of time, to restrict access to the online store for a definite or indefinite period, to completely stop access to the online store or otherwise restrict or stop the online store.


The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The provider does not assume any responsibility and cannot be held liable for any damage to computer / hardware or other property and any viruses that could affect the user’s equipment due to visiting the website, downloading texts, images, data. The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer. The user guarantees the accuracy and truthfulness of all transmitted data and is liable to the provider for any damage caused by inaccurate and untrue data.

The right to privacy

The provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004), the Electronic Communications Act (ZEK, Official Gazette of the Republic of Slovenia, No. 43/2004) and insurance law. All data obtained from the website: will be used exclusively for sending information material, offers, invoices and other necessary communications.


The provider will contact the user via means of distance communication only if the user does not explicitly object.

Advertising emails will contain the following components:

will be clearly and unambiguously marked as advertising messages,

the sender will be clearly visible,

various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,

the method of unsubscribing from receiving advertising messages will be clearly presented,

the user’s wish not to receive advertising messages will be explicitly respected by the provider.

User opinions / comments

Opinions or comments of users and reviews of products written by customers are part of the functionality of the store, which is intended for the user community. The provider allows the opinion to be written by any registered user of the store, and before the final publication, the provider reviews them. The provider will not publish opinions or contributions that are in any way offensive, obscene or in the opinion of the provider do not offer benefits to other users and visitors.

By submitting an opinion or comment, the user expressly agrees to the terms of use and allows the provider to publish part or all of the text in all electronic and other media. The provider has the right to use the content indefinitely and for any purpose that is in the business interest of the provider, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments, and that he transfers these rights to the provider exclusively and indefinitely.


The provider makes every effort to ensure that the information published on the website is up-to-date and correct. However, in some cases, the product provider may not be able to deliver to you because it is sold out and is no longer in stock. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

Although the provider strives to provide accurate photographs of the items sold, all photographs must be taken as symbolic. Photographs do not guarantee the properties of the item.

The provider reserves the right to change the terms of business at any time and in any way, regardless of the reason and without prior notice.

Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via the e-mail address [email protected] The complaint handling procedure is confidential. The company strives to resolve disputes out of court.

Property right

The provider reserves the right of ownership over the sent products until they are fully paid. All prices are in EUR.

Copyright 2012 ONET DIGITAL, trgovina in storitve, d.o.o.

Privacy Policy (GDPR)

Personal data

We need your personal information for a variety of reasons: to help with your purchase, for technical assistance with use, to send formal and marketing materials. We want your purchase on our website or other digital channels that we use to be as fluid and user-friendly as possible, while at the same time we want to provide you with the best deal.

For this reason, your personal data provided to us will be used exclusively for the purpose of fulfilling the order (eg sending information materials, offers, invoices related to the order), as well as to improve our communication with you (eg targeted advertising and sending promotional e-newsletters).

By agreeing to the processing of personal data, you agree that the obtained personal data may also be used for the purposes of direct marketing and for the purposes of sampling, review and statistical processing of data; to determine the use of services; to adjust supply and segmentation; for market research; to inform about our offer, new products and special offers; for sending e-newsletters and other promotional materials; to inform users about the services of ONET DIGITAL, trgovina in storitve, d.o.o. and related parties; and for other uses of the data provided. In this process, the collected data may be passed on to third parties with whom ONET DIGITAL, trgovina in storitve, d.o.o. has entered into a data processing agreement.

The user may at any time request in writing from ONET DIGITAL, trgovina in storitve, d.o.o. (or the online store to stop using their personal data, either permanently or temporarily. During the control of personal data, a person may request to review and update the data in the database. The site administrator handles all personal data obtained in accordance with applicable laws. Your data must be adequately protected against loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure by third parties.

The right to information

If you have any questions regarding our privacy policy or how we handle your personal information, please contact us:

ONET DIGITAL, trgovina in storitve, d.o.o.

Igriška 32, SI-1235 Radomlje

Poslovni prostori: Brezovce 6, SI-1236 Trzin

T: +386 (0) 30 455 950

E: [email protected]

Upon your request, we will inform you which personal data we have collected in writing and in accordance with applicable regulations.

Intended use

We humans are not just numbers. We are individuals with our own goals, preferences, needs and problems. To provide the most personal user experience, we must first understand the needs and problems of each user. To that end, we need to get to know you a little better. We want to know what topics interest you; what content you read on our websites; what products you watch or buy; which communication channels are most suitable for communicating with you, etc.

By consenting to the storage, processing and transmission of personal data by participating in prize games, downloading files from the website, sending data via online forms or subscribing to e-newsletters, the user allows ONET DIGITAL, trgovina in storitve, d.o.o. process and store submitted personal data in accordance with applicable laws. By giving consent, the user to ONET DIGITAL, trgovina in storitve, d.o.o. as the controller of the personal data reporting system, enables the processing of obtained personal data for the purposes of sampling, geodetic processing and statistical data processing; to determine the use of services; to adjust supply and segmentation; for market research; to inform our offer, new products and special offers; for sending e-newsletters and other promotional materials; to inform users about the services of ONET DIGITAL, trgovina in storitve, d.o.o. and related parties; and for other uses of the data provided.

ONET DIGITAL, trgovina in storitve, d.o.o. it is permissible to process the above data for own use until consent is withdrawn and requires the removal of personal data from the database; otherwise they can be processed for as long as is necessary to achieve the purpose for which the data were collected, ie. 10 years for registered users, 5 years for all other users and until the subscriber unsubscribes from the e-newsletter or until the operator ceases marketing activities. During the control of personal data, a person may request to review and update the data in the database.

Protect your privacy

ONET DIGITAL, trgovina in storitve, d.o.o. offers all the necessary technological and organizational solutions to completely protect your data. The site transfers sensitive personal and transactional data in a secure mode using the Secure Sockets Layer (SSL) protocol. The data is encrypted with up to a 256-bit key before it leaves your browser and transferred to our server in encrypted form. In this way, the system prevents anyone from intercepting personal and transactional data that you send to our online store.